1. How can I can purchase authorized ZKTeco products directly?

You can contact AIMS Security Systems Trading LLC Dubai or Abu dhabi who is Strategic Partner for ZKTeco products in UAE.

2. How do I contact AIMS Security Systems Trading LLC ?

You may contact on +97142523253 or info@mssolution.me

3. Device does not connect BioTime8.5, why?

Scenario :
The device status is showing online in the BioTime8.5 but you can’t see device model and the version information in the device and the name appears auto add, then the following solution to be followed.

Solution:
Just click the auto add, and add an new name to device, then the device information will be appears completely.

4. How to enter ADMS with URL mode? Where to input the port when using the URL mode?

Please select menu->COMM->ADMS. And turn the “enable domain name” to be “on”. For input of port: directly input the domain name as “abc:8081” in the server address.

5. How to import the user information from the device to the software via U disk?

Download the user information with the U disk. Make changes in Zktime.net software by selecting Attendance->Import/Export->Import Employees.

6. Inbio+FR1200, can FR1200 be used to register users?

FR1200 can not be used to register fingerprint of users, it can only be used for verification. Fingerprint sensor such as ZK4000, ZK4500 can be used to register users. Among them the ZK4000 can be used only in 32 digits system; but ZK4500 can be used both in 32 digits and 64 digits.

7. Does Inbio260 only support one FR1200? How to set the 485 address of FR1200?

Inbio260 does support maximum four FR1200, two as ‘IN’, two as ‘OUT’. There are six DIP terminals , 1-4 is for RS485 address , 5 is reserved , 6 is for extending the length of RS485. Set the odd number is for enter reader, and the even number is for exit reader. (For example, if there is two readers for one door- the RS485 address 1 is for enter door, RS485 address 2 is for out door ) And both 1 and 2 should be translated into the binary digits.

8. How do I know which reader of the inbio controls which door?

In C3-200, the reader1 and reader3 are the ‘IN’ of lock 1 and lock 2; reader 2 and reader 4 are the ‘OUT’ of lock 1 and lock 2. In C3-400, all of the readers are for the ‘IN’ of the lock. When C3-400 changes to two-door two-way, the reader 1 is for the ‘IN’ of lock 1, the reader 2 is for the ‘OUT’ of lock 2; the reader 3 is for the ‘IN’ of lock 2, the reader 4 is for the ‘OUT’ of lock 2. If for inbio, the odd number is for ‘IN’ of the lock, the even number is for ‘OUT’ of the lock.

9. What is dry mode and wet mode ?

The control panel supports “dry mode” and “wet mode” by using the jumper. For “wet mode”, short 2-3 and 4-5 terminals. The control panel and the lock use the separate power supply. One is connected with +12V and GND of POWER interface (for the control panel), the other is connected with V+ and V- of LOCK interface (for the lock). The factory default jumping is set as dry mode.

10. Time is set as ”00:00” after I reboot my terminal, why?

The battery in the terminal may be faulty, please send back to your supplier for repair.

11. There are "come late" and "gone early" in the attendance account and statistics shift but it's not in the record. What is the reason?

11. There are "come late" and "gone early" in the attendance account and statistics shift but it's not in the record. What is the reason?