Terms & Conditions
Last Updated: [30-09-2025]
Welcome to AIMS Security Systems Trading LLC (aka “AIMS Security,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website mssolution.me (the “Site”) and any related services provided by us. By using or accessing the Site or services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use the Site or our services.
1. Company Information & Scope
AIMS Security Systems Trading LLC
Showroom #14, Naif Bazar Building, P.O. Box 380542, Deira, Dubai, UAE
Phone (Dubai): +971-4 252 3253
Phone (Abu Dhabi): +971-2 546 6047
Mobile: +971-56 524 0495
Email: info@mssolution.me
We are a leading distributor of security and surveillance systems in the UAE, with a strategic partnership as the authorized distributor of ZKTeco products in the region.
Our offerings include product sales, technical support, system design, installation, and commissioning of devices such as access control, time & attendance, gate barriers, turnstiles, CCTV, smart locks, and related accessories.
These Terms govern your use of the Site, placing orders, and related services. Separate service contracts, quotes, or agreements may also apply for installations, maintenance, or support.
2. Use of the Site
You must use the Site in a lawful manner and abide by all applicable local laws (UAE law) and regulations.
You must not use the Site to transmit any harmful, fraudulent, or malicious content (e.g. malware, spam).
You must not attempt to access restricted or unauthorized sections of the Site or interfere with the Site’s functionality.
We reserve the right to suspend or terminate your access if you breach these Terms or misuse the Site.
3. Products, Services & Orders
3.1 Product Information
We strive to ensure that product descriptions, images, specifications, pricing, and availability on the Site are accurate and up to date. However, errors or omissions may occur. We do not guarantee the absolute accuracy or completeness of such content.
3.2 Orders & Acceptance
Placing an order via the Site or via direct communication is subject to our acceptance.
An order confirmation by us constitutes acceptance of the order.
We reserve the right to refuse or cancel any order (in whole or in part) at our discretion.
Pricing is in UAE Dirhams (AED) unless otherwise noted.
Payment terms, delivery timelines, installation schedules, and contract terms must be agreed upon prior to execution.
3.3 Installation, Maintenance & Support
Services such as installation, commissioning, and maintenance are governed by separate work orders, contracts, or agreements.
Our technical support will be provided as per the terms agreed in those service contracts or as per the manufacturer’s warranty (e.g. ZKTeco’s warranty policies).
We may charge separate fees for travel, extra materials, or specialized labor not covered in the base contract.
3.4 Warranty & Returns
Warranty for products is as per the manufacturer’s terms (e.g. ZKTeco).
Claims, repairs, replacements, or returns must comply with the manufacturer’s warranty conditions and our internal policies.
We are not responsible for damage caused by misuse, neglect, accidents, unauthorized modifications, or external factors.
For more details, please refer to the ZKTeco Warranty Policy
3.5 BioCV Access & BioCV Security 6.0 Upgrade and Migration
AIMS Security Systems provides upgrade and migration support for BioCV Access and BioCV Security 6.0 as part of our ongoing product and system enhancement program.
These upgrades are governed by the manufacturer’s technical policies and internal upgrade guidelines. Clients are encouraged to review the official documentation before initiating an upgrade or migration request.
You can download the full upgrade and migration policy document below:
Download BioCV 6.0 Upgrade & Migration Policy (PDF)
3.6 BioTime 9.5 Usage, Upgrade and Migration
AIMS Security Systems offers full support for the implementation, usage, and migration of BioTime 9.5 software in accordance with ZKTeco’s technical and licensing policies.
Clients are advised to review the detailed upgrade and migration guidelines to ensure a smooth transition and continued system compatibility.
All updates, configurations, and data migrations must be carried out by authorized personnel or certified technicians to maintain warranty and compliance.
You can download the complete BioTime 9.5 usage, upgrade, and migration guide below:
Download BioTime 9.5 Usage, Upgrade & Migration Guide (PDF)
4. Intellectual Property & Use of Content
All text, images, graphics, logos, product catalogs, software, and other content on the Site are the property of AIMS Security or its licensors, protected under UAE laws and international treaties.
You may view and download content for personal or non-commercial use only, provided you retain all copyrights and notices.
You may not reproduce, distribute, modify, publicly display, or create derivative works of any content without prior written permission from us.
5. Third-Party Links & External Content
Our Site may include links to third-party websites, plugins, or services. These links are provided for convenience only. We do not endorse, oversee, or control those external sites, and we are not responsible for their content, practices, or policies. Use them at your own risk.
6. Limitation of Liability & Disclaimer of Warranty
The Site and all content and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
To the fullest extent permissible under UAE law, AIMS Security disclaims all warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.
We shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages, including loss of profits, data, business interruption, or reputation, arising from your use of the Site or reliance on any information provided.
We are not liable for any delays, failures, or errors caused by events beyond our reasonable control (force majeure, network outages, third-party service failures, etc.).
7. Privacy & Data Protection
We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using the Site, you consent to the collection, use, and disclosure of your personal data as outlined in that policy.
8. Modifications to Terms & Site
We reserve the right to update, modify, or amend these Terms at any time (for example due to legal changes or business changes).
When we make changes, we will post the amended Terms on the Site with the “Last Updated” date.
Your continued use of the Site after changes constitutes acceptance of the new Terms.
We may also change, suspend, or discontinue the Site (or parts of it) at any time without notice.
9. Severability & Waiver
If any provision of these Terms is found invalid or unenforceable under applicable law, that provision shall be deemed severed but the remaining provisions shall continue in full force and effect.
No waiver by us of any breach or default shall constitute a waiver of any subsequent breach or default.
10. Governing Law & Dispute Resolution
These Terms and any disputes arising from or relating to them (or the Site) shall be governed by the laws of the United Arab Emirates. Any legal proceedings or disputes shall be resolved exclusively in the courts of Dubai, UAE (or another agreed venue in the UAE).
11. Contact Information
If you have questions or concerns about these Terms, please contact us:
AIMS Security Systems Trading LLC
Showroom #14, Naif Bazar Building, P.O. Box 380542, Deira, Dubai, UAE
Phone: +971-56 524 0495 / +971-4 252 3253 / +971-2 546 6047
Email: info@mssolution.me
